![]() ![]() You'll need to go through a full complaint process before being able to break your contract this way. Discuss the issues you have had with Truist Bank (formerly BB&T Bank) and work with their customer service team to find a resolution. Bad BT customer service: this will be pretty rare, but you may feel that BT has significantly fallen short of the service they should offer. Mis-sold deal: if you're convinced that the internet you've ended up with is significantly different to what you thought you were going to get, then you may be able to convince BT to nullify the contract. Usually, they will let you have details of how to escape the agreement without charge when they send notice of the price hike. Price increase: unfortunately, this can be a fairly common one, with companies like BT deciding to increase their prices during the contract term. Cancel within 14 days: your statutory cooling off period means that you can ditch BT in the first fortnight without penalty. Find out more about Customer Service Representative salaries and benefits at BB&T. ![]() This is equal to the company average rating for salary and benefits. Or not, at least, without having to pay an early termination fee or the remainder of your contract. Customer Service Representative professionals rate their compensation and benefits at BB&T with 3.6 out of 5 stars based on 44 anonymously submitted employee reviews. A quick scan of the Ts&Cs of your BT Broadband documents will show that there aren't many opportunities to outright cancel your broadband and move to another ISP outside of lethargic broadband speeds as described above.
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